Throwback: Are You Building Relationships?

unnamed-1  This blog first appeared on November 20, 2015.

If you read my blog regularly, you know building relationships is BIG with me.  I think it is the key to having a life full of harmony – personally and in your business.  Today, we are going to talk about building relationships in your business.

Tis the season you will run in to a LOT of people – old friends, new friends, family. Tis the season to build  relationships, which can fuel your entire year with loyalty, referrals and more!

Let’s start with building Relationships with Potential Anything (customers, hostess, team, etc):

Do you think before you speak, act or even post on Facebook?  How often have you vented on Facebook?  Admit it, we all have.  The truth is if you are Debbie Downer or Negative Nellie all the time –  nobody wants to buy from you, you probably wouldn’t even buy from yourself PLUS nobody wants to be around you.  Are you constantly posting about “needing to fill your calendar” or needing xxx amount is sales? Guess what – you sound DESPERATE! People don’t buy from people who are desperate.

People buy from people they like.  People buy from people who make them feel good about themselves.  Show the honest, real, caring, kind, compassionate, positive, confident, and upbeat side of YOU and guess what? People will want to be around you and as a result will want to buy from you.

How about building relationships with your customers?  I know you are thinking, “they’re already buying from me, what do I have to do?”.  The truth is you want to KEEP their business.  I can’t tell you how many times I have seen someone carrying a Thirty One product and started a conversation.  I always ask if they have a consultant because I would never want to steal someone’s customer.  It breaks my heart when they say “I don’t remember” or “I never hear from them, so do you have a card”.

UGH!  I pray it is never one of my customers who answers this way.  What do you do to stand out from the crowd?  What do you do to let them know you appreciate them?  Not just when they place an order or maybe all year long.  I will admit I am good at this for about 4 months from the time of the order but then it becomes more difficult.  I continue to work on this (see, you aren’t alone).

Remember YOUR CUSTOMERS are what fuel your business. They keep you in business. THANK THEM OFTEN! It doesn’t matter how you do it – a thinking of you card, a post on a picture they posted on Facebook, or a phone call just for no reason.  Let them know you think of them as more than just a paycheck!  Make them feel special!  Make them feel appreciated!  It doesn’t have to cost a lot of money but believe me when you let them know how much you appreciate them – they will stick with you!

Okay, will they occasional buy from someone else, maybe.  Ask them about those purchases, how they are liking them and make sure they were happy with their customer service experience! More times than not, when you have a super loyal customer buy from another consultant, its because she was helping out a friend with a party or an order. She isn’t trying to hurt you, its not always about you, get over it. She was doing a selfless thing for her friend, make her feel special for doing that. She will remember it. I promise you!

The bottom line is relationships are the meat of our business – our products are just what get us in the door or through the computer screen.  Be someone who stands out and makes a positive impression on those you come across. Make sure you are remembered as THE person who made her feel special!

What is your best tip for building relationships and growing your business?

Have a ThirtyOne-derful day!

 

Throwback: An Act of Kindness

No-Act-of-Kindness-Is-Wasted  This post first appeared in 2015..

Today’s blog was inspired by Lori Deschene….

As we approach the last few shopping days till Christmas, I have noticed a few things: tempers are shorter, people are in a hurry, while store employees are tired and feeling unappreciated.  The happiest time of the year has become the “let’s just get through this season”.  No, I am not being Negative Nelly just stating some observations while I was out shopping the other night.

The holiday season has taken on a new meaning for me.  I can’t explain it – hubby would say it is old age.  LOL.  I have found myself NOT just getting a gift because I need to get something.  I am NOT spending tons of money to show how I feel about someone.  I have found myself showing compassion and understanding more than ever before. I am surprised at their response.

Over the years, I have been shown kindness in many ways from friends and family but the kindness of strangers has taught me lasting lessons.  Think about it as you check out at the register.  Smile and greet the cashier.  Ask them how they are doing.  Maybe give someone a tip that they weren’t expecting.

They all have struggles, and dreams, and goals, and responsibilities, and they too could benefit from someone showing them patience, kindness, and understanding if they’re a little slow or less than friendly.

The other day I was with hubby as he stopped for gas.  He ALWAYS pays cash.  The total was $16 and he told the attendant to keep the change.  Okay, so $4 isn’t a big deal but the smile that spread across the attendant’s face was priceless.  He couldn’t thank us enough.  A random act of kindness made a difference in someone’s day.

The world is a better place when we see people beyond their nametags, and visualize everyone as someone who truly is doing their best.

We’re all a little scared and a little rough around the edges.

We’re all looking for love, support, acceptance, and appreciation.

And we can all get and give these things every day, one tiny act at a time.

Has the power of tiny acts of kindness, forgiveness, and acceptance made a difference in your own life?  Here are some suggestions from Tiny Buddha’s 365 Love Challenges of small acts that we can all do:

Be patient and understanding with people who serve you, especially if they have a lot of customers to tend to.

Compliment someone who serves you in some way (for example, a waiter, barista, or bus driver) on how well they do their job.

Empathizing instead of criticizing is a big thing. Getting up to help instead of sitting back and judging is a big thing.

Keep an eye out for someone who looks sad—a friend, coworker, or even stranger—and say something that might make them laugh or smile.

It may seem like a tiny thing, but sometimes the tiny things are the big things.  And it’s big things like these that help us all feel seen, appreciated, and loved—and far happier for it.

What Random Act of Kindness will you do today?  Share it with us and let us all celebrate the spirit of Christmas this holiday season.

Have a ThirtyOne-derful day!

Throwback: Loving Yourself When Your Too….

This post first appeared on June 30th, 2016…Woman-at-beach

“It’s not what you look at that matters, it’s what you see.” ~Henry David Thoreau

Last week, I had an AHA moment.  A moment when the brain fog lifted and I realized I had to stop making excuses for why a few (okay, 20) pounds were back.  Yes, I could blame health issues.  The truth was I was slowly slipping back into old habits I had BEFORE I lost 100 pounds.

B4 picture with Belinda

Yup, me and my cutie of a daughter (she hates this picture). It is REALLY old but the truth is there aren’t many pictures of me when I was heavy.

Back to the AHA moment….I needed to take control of what I could control – my eating. I was repeatedly complaining about “gaining” or not losing weight as hubby’s weight kept going down.  The truth was, he was eating healthier and I was secretly eating junk! Okay, so the truth is out, now I have to be accountable.

I wanted the capris which fit so good over the last 2 summers to again fit.  I wanted the jiggle in my thighs to be gone.  I wanted the puffiness in my face to be gone.  There was no magic wand but there was the proverbial SMACK on the head which made me realize what I needed to do.  It was at the moment I opened my email to find an online special from Weight Watchers.  I didn’t delete it, I just let it sit in my inbox.  After a lot of prayer and thought, I did it!  I signed up again.

It was time for me to stop beating myself up and take some of my own advice…

1. Stop comparing.

Hubby loves me not matter what – I mean when we got together, I was on the weightless journey.  Over the last two years as I struggled with health issues, I was constantly comparing myself to others. I felt inferior because I hadn’t stuck to the program.

Once you stop comparing, you realize you will always be too fat, too skinny, too tall, too this when you compare yourself to others.  The comparison game will kill your dreams before you even start. Know you are exactly what you’re supposed to be—one of a kind and beautiful.

2. Change the way you see.

Have you had experiences where people you told you how pretty (or nice you look) BUT you thought you were unattractive? I have.  Where you say “thank you” and add “but I have….” negating their compliment.

Dr. Wayne Dyer often said, “When you change the way you look at things, things you look at change.” I know this is true because I often experience it in my life.

Focus on what is wonderful about you, whether it’s your kindness, generosity, or thoughtfulness.  When you focus on the internal features, the external features seem to start to sparkle with radiance.  It’s not that you changed—your perception did.

3. Change your thoughts.

change-your-thoughts-and-you-change-your-world7

How many times have you looked at a picture or a video of yourself and a barrage of negative self-talk dominated your thoughts? Those inner gremlins start to take over and before long they are in control.

How sad it would be if we allowed those negative voices to stop us from offering what we have to give: our knowledge, ideas, voice, gifts, our love, and more? We would be withholding these things from people who might need and benefit from them.

My Fierce Cheerleader and Abundance Coach, Eryka Peskin, has taught me how to celebrate those negative things so they no longer have control over my life.  Try it.  Step back and reframe those negatives into a positive.

You have so much to give (even if you feel like you don’t): your unique gifts, your experience, courage, ingenuity, creativity, and so much more. Don’t let the negative voices stop you from sharing what you have. The world (your neighbors, your friends, your grandma, or whatever your world may be) needs it.

The truth is, there will always be someone or some people who will find you undesirable or unlovable, but the world is also full of people who will feel the opposite.

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Ultimately, the deeper truth you have to find within yourself is this: If no one loves me, will I love myself?  YES, I will love myself.

In the moments when I don’t like what I see in the mirror, I make a choice. I make a choice to give myself total acceptance and love for all that I am: the good, the ugly, and the bad.

Will you make the choice to love yourself when you’re too short, too tall, too fat, and too skinny?

Have a ThirtyOne-derful day!

 

 

Throwback: Warm Water and Lemon

This post first appeared in my blog on March 23, 2015.  I have shared it multiple times since them.  I still do this every morning (even when I am away).

Over the holidays (okay, so maybe before, a few pounds started to creep back on.  I was no longer at my Weight Watcher’s goal weight and I was discouraged.  So, what is a girl to do?  I re-joined online with Weight Watchers and am embracing the new program.  I am now in my second month and it has been a struggle.  I could give you a million excuses but the truth is I haven’t been motivated.  I have been accountable though so I figure that is a step in the right direction.

One of the things I slacked on was drinking my warm water with lemon first thing in the morning.  Yes, before my coffee.  Yes on a totally empty stomach.  For those who don’t know the wonderful powers of this combination, I will admit I didn’t either until an episode of Dr. Oz.

To say the least, I was skeptical it could help my IBS or my hunger or anything. Then came the second confirmation this could work.  We were at the doctor discussing some new meds for IBS. Doc suggested something natural many of his patients were trying – it worked.  Okay, I am game at this point.  Guess what it was?  YUP – warm water and lemon first thing in the AM.

Okay, if one person says it is a duck – you question it.  If two people call it a duck, there is a possibility.  If 3 people say it, guess what?  It is probably a duck.

I heard this saying for years when I was in my early years of recovery.  So, I some bought lemons at the store to try this exact thing.

water and lemonI wanted to share with the MANY benefits of just a 1/2 cup of lukewarm water with the juice of a lemon slice:

1) Aids Digestion. Lemon juice flushes out unwanted materials and toxins from the body.  It balances maintain the pH levels in the body.  Lemons are also high in minerals and vitamins and help loosen ama, or toxins, in the digestive tract. Lemon juice helps to relieve symptoms of indigestion, such as heartburn, belching and bloating. The American Cancer Society actually recommends offering warm lemon water to cancer sufferers to help stimulate bowel movements.

2) Cleanses Your System / is a Diuretic. Lemon juice helps flush out unwanted materials because lemons increase the rate of urination in the body and helps keep your urinary tract healthy. 

3) Boosts Your Immune System. Great for fighting colds. They’re high in potassium, which stimulates brain and nerve function. Potassium also helps control blood pressure.

4) Balances pH Levels. Drinking lemon water regularly can help to remove overall acidity in the body, including uric acid in the joints, which is one of the primary causes of pain and inflammation.

5) Clears Skin. Helps decrease wrinkles and blemishes and is vital for healthy glowing skin.

6) Energizes You and Enhances Your Mood. Provides your body with more energy when it enters the digestive tract. The smell of lemon juice can brighten your mood and help clear your mind. Lemon can also help reduce anxiety and depression.

7) Promotes Healing. Promotes wound healing, and is an essential nutrient in the maintenance of healthy bones, connective tissue, and cartilage as well as displaying anti-inflammatory properties. 

8) Freshens Breath. Besides fresher breath, lemons have been known to help relieve tooth pain and gingivitis. 

9) Hydrates Your Lymph System. Warm water and lemon juice supports the immune system by hydrating and replacing fluids lost by your body. 

10) Aids in Weight Loss. Lemons are high in pectin fiber, which helps fight hunger cravings.

Health benefits are courtesy of www..positivehealthwellness.com.

So, was this enough to convince you to try a cup of lukewarm water and lemon in the morning? Which of these benefits excite you the most???

Have a ThirtyOne-derful day!

Throwback: Rockstar Recruiting

This post first appeared on August 18, 2014.  rock star recruiting

First of all, I need to say I am far from a Rock Star when it comes to recruiting.  I have been blessed in my business with the recruits I have and this is an area where I continue to work on to so I can share the gift of Thirty One.

At the suggestion of my Director, I have ordered the book,  “Be A Recruiting Superstar” by Mary Christiansen.  I am anxiously awaiting its arrival so I can study it and become a Recruiting Rock Star this year.  Yes, it is one of my goals.  If I become one, then my team will become recruiting rock stars.  I have a team member who rolled up, who is a ROCK STAR when it comes to recruiting and as a result, her team is rocking it.

Here are the top 5 tips from the book…..

Tip #1:  Always have your antenna up for potential team members. Make it a daily habit to think: “Who will be interested in starting their own business?” or “Why will they be interested?”  Our entire Celebrate and Connect meeting was on this topic.  I heard some great ideas I need to put into practice.  This is one is key.  My antenna isn’t up except at a party and as a result, I am sure I miss out on a lot of really good potential recruits.  If you’re not looking you can be sure someone else will find them. 

Tip #2:  A sincere compliment is a winning conversation starter and you’ll sponsor more by making it all about your prospects. Think before you speak: “Why am I approaching this person to join my team?” and let them know it!

  • To a customer who is always friendly: “Because you’re always so friendly. I feel good when I call you.” OR “You’re one of my favorite customers and I would love to work with you.”
  • To a favorite host: “Your party was my best this month and it was definitely because you were a great host. We would be thrilled to have you on our team.” OR “I would love my other team members to meet you. We’re a fun group and you are exactly the kind of person we love joining us.”
  • To a close friend or sibling: “Because I keep thinking how much fun it would be to work this together and maybe even get to travel together.”

Tip #3:  Try an attitude adjustment.  Change your thinking to: “If I’m not getting lots of no’s I’m clearly not asking enough people.” We’d all prefer to say no than not be invited. This statement is a game changer for me.

Tip #4:  I LOVE this mantra: “I know my next Consultant is here today. My job is to work out who it is.” With the absolute certainty that she was in the room with me, possibly sitting right in front of me, I focused on identifying her Start with talking less and interacting more to make it easy for us to connect.  With my revamped party format, thank you Melissa Fietsam, I will be talking less and interacting more.  Time to have fun as well as plant those seeds.

Tip #5:  Step into their shoes! Your enthusiastic, impulsive Peacocks will respond to compliments, and the fun, social aspect of direct selling! Don’t be too casual with your analytical owls, they will expect you to be ready with the facts and figures! You’ll be challenged by your competitive eagle so be direct and businesslike; and give your wary Wrens space to make a decision. When you learn to identify and adapt to your prospect’s personalities you’ll see better results.

So, my antenna is up, I am stepping into their shoes, LISTENING more and TALKING less.  Who is ready to be a ROCK STAR Recruiter?  Have some tips that have worked for you?  Please share them with us.

Have a ThirtyOne-derful day!