Throwback: Are You Building Relationships?

unnamed-1  This blog first appeared on November 20, 2015.

If you read my blog regularly, you know building relationships is BIG with me.  I think it is the key to having a life full of harmony – personally and in your business.  Today, we are going to talk about building relationships in your business.

Tis the season you will run in to a LOT of people – old friends, new friends, family. Tis the season to build  relationships, which can fuel your entire year with loyalty, referrals and more!

Let’s start with building Relationships with Potential Anything (customers, hostess, team, etc):

Do you think before you speak, act or even post on Facebook?  How often have you vented on Facebook?  Admit it, we all have.  The truth is if you are Debbie Downer or Negative Nellie all the time –  nobody wants to buy from you, you probably wouldn’t even buy from yourself PLUS nobody wants to be around you.  Are you constantly posting about “needing to fill your calendar” or needing xxx amount is sales? Guess what – you sound DESPERATE! People don’t buy from people who are desperate.

People buy from people they like.  People buy from people who make them feel good about themselves.  Show the honest, real, caring, kind, compassionate, positive, confident, and upbeat side of YOU and guess what? People will want to be around you and as a result will want to buy from you.

How about building relationships with your customers?  I know you are thinking, “they’re already buying from me, what do I have to do?”.  The truth is you want to KEEP their business.  I can’t tell you how many times I have seen someone carrying a Thirty One product and started a conversation.  I always ask if they have a consultant because I would never want to steal someone’s customer.  It breaks my heart when they say “I don’t remember” or “I never hear from them, so do you have a card”.

UGH!  I pray it is never one of my customers who answers this way.  What do you do to stand out from the crowd?  What do you do to let them know you appreciate them?  Not just when they place an order or maybe all year long.  I will admit I am good at this for about 4 months from the time of the order but then it becomes more difficult.  I continue to work on this (see, you aren’t alone).

Remember YOUR CUSTOMERS are what fuel your business. They keep you in business. THANK THEM OFTEN! It doesn’t matter how you do it – a thinking of you card, a post on a picture they posted on Facebook, or a phone call just for no reason.  Let them know you think of them as more than just a paycheck!  Make them feel special!  Make them feel appreciated!  It doesn’t have to cost a lot of money but believe me when you let them know how much you appreciate them – they will stick with you!

Okay, will they occasional buy from someone else, maybe.  Ask them about those purchases, how they are liking them and make sure they were happy with their customer service experience! More times than not, when you have a super loyal customer buy from another consultant, its because she was helping out a friend with a party or an order. She isn’t trying to hurt you, its not always about you, get over it. She was doing a selfless thing for her friend, make her feel special for doing that. She will remember it. I promise you!

The bottom line is relationships are the meat of our business – our products are just what get us in the door or through the computer screen.  Be someone who stands out and makes a positive impression on those you come across. Make sure you are remembered as THE person who made her feel special!

What is your best tip for building relationships and growing your business?

Have a ThirtyOne-derful day!

 

On My Way…..NOT!

Today’s blog post has been re-written many times.  First filled with the excitement of earning the Leadership Incentive trip and heading on a FREE cruise with my daughter.  Then it was about the delayed cruise and spending some time in NC with Belinda.  This morning, I am re-writing again…
The Leadership Incentive Trip has officially been cancelled. Irma entered our lives and changed everything!  No, I don’t mean the cute clothes from LuLa Roe.  I mean the devastating hurricane which is leaving its mark every where it lands.  Devastating the Carribean as it makes it way to Florida and the US.  
I will admit, I had a pity party last night.  I long for some quality time with my daughter but sadly if Irma continues on the projected track, they will be in its path.  I have weathered many a hurricane but at the ripe old age of 60, I decided staying home was probably a better idea.  
Since the blog posts are already written for the next week while I was supposed to be traveling, I will still be sharing some of my top bog posts from the past.  Some may be tweaked but others will just be “throwbacks” of my most popular ones.  I have been reflecting on the earning period for the Leadership Incentive trip and why I was successful this time when I hadn’t been in the past.
If you are trying to change an aspect of your life, here are some tips which helped me – thank you Patty Lennon

1. Decide to succeed.

There is a goal you are striving for right now which is deeply personal and vital to you. Remove the possibility of NOT succeeding from your mind right now. This means each time you fall down, you get back up because any failure is temporary.  I will say, utilizing this mindset every month has helped me reach my monthly goals even during the dreaded “J” months.

I wanted to earn this trip as a gift for hubby for our 5th wedding anniversary.  I wanted him to experience my “pink bubble” so he would understand why it is so important to me.  So, in my mind success became inevitable. I was no longer willing to NOT succeed. Which leads to …

2. Get Support.

When you are reaching for a goal you have not achieved before whether it’s growing your business to a new level, changing your health or improving your relationships you will do far better if you have help.  Who can support you in achieving your goal?

I have been sharing my monthly goals with everyone – my team, my customers and basically anyone who would listen. They celebrated and encouraged me every step of the way.  When Negative Nellie stopped for a visit, I looked for someone to help me kick her to the curb.

3. Don’t Give Up.

Whatever goal is most important to you right now it is critical you not give up, especially if the goal is related to your business. The truth is most things fail the first time  around especially in business – whether it’s a new message, promotion or marketing campaign. It is NORMAL.  Everyone falls down. Your choice (and the choice which defines those who succeed) is whether you get back up.  Everything is possible when you make the decision to succeed. No matter what happens do not give up!

With my first LIT earned, what is next for me and my business?  I will admit planning for September has been a struggle.  A holiday weekend led into getting ready for a week away.  I was hoping earning the trip would keep me motivated but the truth is, Vacation Veronica is knocked on my door. As I ponder what to do this week, I am setting my goal for September and am working on a plan to earn the Leadership Incentive Trip again next year.

Using these tips has helped me in my business so I am I am going to apply them to my weight loss journey to see what happens.  I am just 7 pounds away from being back at goal weight so it is non-negotiable.  I want to celebrate reaching my goal and not look back.

The truth is “the Divine will light your path with miracles to make it easier as you go.”  Send your positive energy into the Universe.  What is your goal?

Have a ThirtyOne-derful day!

The Power of the Tongue


Today’s message is from Mary Southerland

LORD, help me control my tongue; help me be careful about what I say ~           Psalm 141:3

Our son and daughter-in-law and their four children recently moved to Kansas City and are living with us until they find a house. The conversation around the dinner table each night is always quite animated as Lelia and Jaydan, the nine-year-old twins, give a play-by-play account of their day at school.

During the middle of dinner last night, a rare moment of silence occurred. It did not last long. Lelia looked at me and said, “Mimi, do you know what the strongest muscle in the human body is?” I stopped to think about the question before offering several answers that Lelia quickly dismissed as wrong. “I give up!” I said. With her blue eyes twinkling and a big grin on her face, Lelia said, “It’s the tongue!”

Okay. I had to do a little research. The correct answer to Lelia’s question all depends on how you define strength. And the tongue is not really one muscle, but a conglomeration of eight different muscles.

When it comes to versatility, the tongue is indeed powerful. Its combination of elasticity and forcefulness gives us the ability to speak, eat, sip, swallow … the list is quite impressive.

According to Scripture, the tongue may very well be the strongest muscle in the body. In fact, God has a lot to say about the power of the tongue and the words we speak. Words are power tools that, in the right hands and used correctly, can build and encourage. In the wrong hands and used incorrectly, words can destroy and defeat.

Unless strained through discipline and holiness, words can impart false perspectives and untruths. But the right word, spoken at the right time and in the right way can bring order in the midst of confusion, light on a very dark path, and wisdom for questions that seem to have no answers.

I believe God gives us spiritual radar so we can assess a situation and speak the right word for that circumstance. In fact, Paul writes, “Let your conversation be gracious and effective so that you will have the right answer for everyone” (Colossians 4:6). We just need to check the radar screen before we speak.

Solomon also offers great wisdom concerning the use of words, “Whoever controls his mouth protects his own life. Whoever has a big mouth comes to ruin” (Proverbs 13:3, GWT). In other words, if we do not learn to use and control our tongue, it will use and control us.

Proverbs 34:13 offers a very clear directive to “keep your tongue from evil and your lips from speaking lies.” The word “keep” indicates an action on our part. We decide. We choose the words we speak. That means we must guard our hearts and our minds.

We choose what is allowed to take up room in our mind. It is literally the idea of a guard standing at the gate of the city, stationed there to keep watch. He is there by invitation only. If we want to live right and speak right – we must think right.

Godly responses come from the heart. If there is something wrong with our words, then there is something wrong with our heart. The truth of Proverbs 16:23 is profound in its simplicity, “A wise man’s heart guides his mouth.”

A judge utters a few words and a guilty man is taken to death row.

A friend speaks a word of encouragement and a desperate heart finds hope.

A mother lashes out with angry words and the light in her child’s eyes is gone.

A wife offers a word of forgiveness and a marriage is restored.

A gossip makes a phone call and a reputation is destroyed.

A teenager says “no” and changes the course of her life.

Yes, the tongue is strong and powerful as are the words we speak. Let’s choose today to speak words of life.

Have a ThirtyOne-derful day!

 

Mid-Year Check Up

 

OMG!  The minute you look at the calendar and realize we are half way through the year? I love my “passion planner“!  Each month it helps me to reflect on the past 30 days and plan for the next based on my goals.  When I turn the page on Saturday, it is going to have me look at the last 6 months and honestly, I’m not sure what it will reveal.

The year is half over and it is a great time to check in with yourself (and your goals) – a chance to celebrate your accomplishments or get back on track.  Here are four questions to ask yourself as you head into the second half of the year, courtesy of Valerie Burton:

1. What accomplishment are you most proud of so far this year?

I usually breeze through my accomplishments without acknowledging what it took to achieve them.  I looked back on the las six months and realized, I have done A LOT  personally and professionally.  It can be as small as a shift in your thinking (slamming the door on Negative Nellie) or reaching a major goal, either way, take a minute and answer this question: What are you most proud of in the last six months?

I’m sure you are all tired of hearing it but for me, the biggest accomplishment was earning the Leadership Incentive Trip from Thirty One.  The second accomplishment was earning a spot in the 2K group based on consistent sales.  My mantra has been “I am a successful CEO” and I am speaking it into the Universe every day!

2. What is the biggest lesson you’ve learned so far this year?

It isn’t always the goal you achieve but the journey on the way to the goal which is the most valuable.  As we work towards goals, we learn lessons we might not have learned otherwise. The lessons help to shape you for the rest of your journey which helps you to set and reach meaningful goals.

My biggest lesson has been “embrace the season I am in”.  Health issues have made for some interesting days and resulted in some days of depression.  I am grateful for an amazing upline and friend who gave me permission to “be where I am” without judgement.  Yes, I needed permission.

3. What is the most meaningful milestone you could accomplish by the end of this year?

We set lots of goals, but it’s important to understand the goal which will be most meaningful and gratifying to you. Maybe it is about your business: the numbers, or a earning a trip, or growing your team or making a difference in the lives of others.  Maybe it is something personal (confidence, declutter, losing weight, etc.).  It is not just looking at the resolutions (or goals) you wrote down on New Year’s Day, it is about digging deeper. It is when you ask yourself, ‘if I could accomplish just one thing the remainder of this year, the one which holds the most meaning for me, what would it be’?  Understand totally why it matters so much to you. The deeper the meaning, the more likely you are to push through no matter what to reach it. So, why is it so meaningful?  What will it mean to accomplish this particular milestone?  How will it feel?

Honestly, I’m not sure what it is.  I need to do some deep digging but I am leaning towards  hitting my goal weight.  My weight issues are linked to so many other things for me – personally and professionally.

4. What would make it easier for you to reach this milestone?

You have set a goal – one which matters the most to you, right?  The reason most people don’t reach their goals is because they haven’t set themselves up for success.  What are the things holding you back from reaching this goal?  Did you know your chances will decrease in reaching your goal unless you remove or reduce obstacles which are in your way?  So ask yourself: What can I move out of the way? Who can I invite into the process? Or what can I drop from my schedule to free up some space, energy and time.

Can I move ME out of the way?  I went back to Weight Watchers because I know I can’t do it on my own – Step 1.  The problem is ME!  Old habits linked to fear, doubt and lack of confidence keep me in the yo-yo game of reaching goal.  OUCH!

So, here is my challenge to you:  Do a quick mid-year review of your progress and establish your focus for the second half of the year.  Think about the four questions and write the responses down.  Be honest with yourself.

Have a ThirtyOne-derful day!

 

Gaining Confidence Is An Ongoing Process

I have been having one of those weeks…. yup, fear and doubt has crept in.  My confidence has been shaken and I am wondering what my purpose is in life.  What happened?  I’m not sure except I have had some weird health days.  Days of feeling unsure.  Most days I can shake it then there are some when I need a confidence booster.  Surrounding myself with supportive  friends and family is part of it BUT sometimes I need to work on me.

Here are some things I do to help shake those nasty inner gremlins:

1.  Share Your Gifts & Passion with Others

Everyone has gifts and talents even when our confidence is lacking.  When I have days like this, I start writing.  Because I know sharing my struggles with others is one of my gifts.  You have accomplished great things – don’t downplay what you have achieved.  I know I am guilty of this all of the time.  The truth is, we are all good at something and there is always someone who wants to learn.

2. Forgive Yourself for Your Mistakes

When I have days like this, I tend to focus on all of the mistakes I made in life. Remember negative thoughts brings more negative thoughts.  When we hold ourselves or others to high standards expecting perfection, we are usually left feeling less than, a failure, and unworthy. Give yourself a break!  Self-forgiveness is an important step towards building your self esteem and confidence.  Everyone make mistakes, you are no exception and you deserve to be forgiven.

3. Pay it Forward or Pay Yourself

Are you looking to right your wrongs or make a change due to mistakes from your past which may be holding you back?  We can’t wave a magic wand and make them go away BUT we can change the outcome.  Didn’t make school a priority in your life?  Go back and take some classes.  Maybe you weren’t there for friends and family – make amends.  As a recovering addict, my mission is to help those who are struggling because others helped m.  What mistake can you forgive yourself for so you can move on?

4. Be Solution Focused

I always say negative thoughts brings more negative – positive brings more positive, it is the way of the Universe.  So, when you are always complaining about not having enough (of anything), nothing gets accomplished. Look for solutions when things aren’t going as planned. This will take some practice before it becomes natural.  In the end, you will be able to approach a problem from a mindset of how to solve it instead of WHY ME victim mindset.

5. Smile

I know it is hard to smile when you are feeling less than BUT a little smile goes a long way. You would be surprised how it can actually change your mindset. It makes me feel good to smile, and it can also brighten someone else’s day.  In some cases this is where I advocate, fake it till you make it.   I don’t mean being fake to others, it is about learning to pick your head up and feel good along the way. The more you do it, before long, you will forget you were “faking it” and actually feed better, maybe even GOOD or GREAT!

6. Fear is Your Friend

FEAR is huge when we are not feeling confident (at least for me).  I am trying hard to use fear to my advantage! Think about it – fear shows up when you are about to step out of your comfort zone, stretch yourself and build your confidence. This is your secret weapon to growing.  When you recognize it is about to get scary, you are about to expand yourself which is HUGE confidence builder.

Despite popular belief (and my constant writing about it) I do struggle with confidence.  I am always amazed how I am more confident around people I don’t know then I am around friends or business colleagues.  Those nasty inner gremlins love to play the comparison game.

Share your struggles and your successes with us.  Let’s BUILD each other up so we are all successful in our business (and our lives).

Have a ThirtyOne-derful day!